Grievance redressal
How to escalate, and who is responsible for answering.
Last updated September 2026
Start with consumer care
Most issues are resolved fastest by writing to care@klayre.com or calling +91 80 4718 2200 during Monday to Saturday, 10:00–18:00 IST. Please include your order number.
We aim to acknowledge within 48 hours and resolve within 7 working days. [VERIFY] Confirm these commitments are operationally achievable before publishing them.
Grievance officer
If consumer care has not resolved your complaint, you may escalate to the grievance officer, who is required to be named and contactable under the Consumer Protection (E-Commerce) Rules.
- Officer
- [VERIFY] Named officer required before launch
- [VERIFY] grievance@klayre.com
- Address
- Plot 42, Bommasandra Industrial Area, Bengaluru, Karnataka 560099, India
- Response time
- Acknowledgement within 48 hours