Returns & refunds

What we accept

Unopened products in their original packaging can be returned within 7 days of delivery for a full refund.

Opened cosmetics cannot be returned for hygiene reasons — with one exception: if a product is damaged, faulty, or not what you ordered, we replace or refund it regardless of whether it has been opened. Photograph the problem and email consumer care.

[VERIFY] Confirm this policy with a lawyer against the Consumer Protection Act and current e-commerce rules.

How refunds are paid

Prepaid orders are refunded to the original payment method. Cash on delivery orders are refunded by bank transfer to an account you nominate.

Refunds are initiated within 2 working days of the return reaching our warehouse. How long the money then takes to appear depends on your bank, typically 3–7 working days.